The Government is encouraging people to try and get back to “normal”, whatever that might be, while the pandemic is in its summer recess. This doesn’t seem to have reduced the load on charities, such as FoodCycle, nor yet on the needs emerging for NHS Volunteer Responders.
What it is achieving, though, is a reduced volunteer force…
…Janie was back to work this week, but she’s not letting that stop her from continuing with the volunteering, at least for now…
…yet I get bemused looks from plenty of people when I tell them that our voluntary workload is increasing.
Two examples this week.
FoodCycle Marylebone 15 July 2020
Probably a temporary glitch, for this project, which we have been supporting by doing deliveries for nearly three months now. The delivery load has increased to three teams these past few weeks, but this week, try as they might, they could only find two so we needed to take on an extra half load.
That meant 16 deliveries; 32 bags full (sir).
Mostly on the Lisson Green Estate, plus one or two blocks on the Church Street side and a few up in Maida Vale; mostly people we’d delivered to before, which helps.
As usual, we got a lot of satisfaction from this gig; huge amounts of gratitude from the guests who clearly need the food and really appreciate our help.
But it really was a bit of a marathon this week. Back to three teams for Marylebone next week; Janie and I are grateful.
The Day My NHS Volunteer Responder App Went Berserk, 17 July 2020
Back in May, I wrote up the very first gig Janie and I did for the NHS Volunteer Responder scheme. We had been waiting best part of two months before we got our first gig:
I’d clocked up some 800+ hours of “duty” by then:
Since May, we’ve both had a steady stream of calls. Not all that many, frankly, but around a dozen gigs each (more if you count the “no shows”), which, from what I can gather, is significantly above average.
I think the run rate has been increasing slightly, but when the first eight weeks is metaphorical dot balls and the next few weeks is ones, twos and the occasional four, it is hard to be overly analytical about the rate.
Then came Friday 17th July.
I relocated to the flat, for the first time in months, as Janie was taking patients at the house and I thought it was about time I collected the post, flushed the loo, ensured the computer was working/updated properly and got on with preparation for the Z/Yen Board meeting. Frankly, now we do everything in the cloud, I could now do Board preparation work from pretty much anywhere without shlepping loads of files or papers.
I’m not entirely sure what triggered the storm that followed, but basically the NHS Volunteer Responder App decided that, as soon as I closed one call, it wanted to alert me to another one.
I didn’t really notice it earlier in the day. My first call took a while to close. An utterly charming South-East Asian woman – Vietnamese I think from the name – who didn’t answer the first time I called and then wanted to come off the calling scheme as she is no longer isolating and is returning to work. The first such call I have taken, I called the support line to establish the protocol for doing that – basically the woman herself needs to call the support line to be removed from the scheme.
Perhaps my first ever human (telephone) interaction with the scheme itself triggered a new status on my account…
Super-responder. Bit of a mug – probably will help pick up all the slack everywhere. Bombard with calls until this responder expires.
…or perhaps the algorithm detected “a new kid in town” around Notting Hill and there happened to be a lot of business around there on Friday.
Most of the calls were delightful folk who really appreciated the scheme, had used it when they needed stuff but didn’t, as it happens, need any help that day. One other person wanted to come off the scheme and I advised her on how to do that, now I am an expert on that protocol.
As the afternoon went on and my little “ivory tower” office heated up, I decided to return to Noddyland, taking one last call. I think my 12th of the day. A charming gentleman in Earls Court who did, on this occasion, as it happened, need a prescription collected and one or two other things from the pharmacy.
In truth, I was glad to at least have one of my calls today result in an errand, even though it was a little out of my way on a hot day.
I ran the errand and returned to my car, opened the windows and checked my messages.
I picked up one message from a client that absolutely needed dealing with before I could draw stumps on my working week, but my mobile phone battery was already running low (NHS Volunteer Responder does that) so I arranged a call with the client for 30-45 minutes hence, when I’d be home.
Then I cleared the good deed I had just done by clicking the “completed task” button.
The responder went off again instantly.
I realised that I should switch myself off duty, so I hit the “reject call” button and switched myself to “off duty”.
The responder went off again instantly.
The “off duty” signal must have crossed in the post with that one, I thought. So I rejected that call and started the engine of my car.
The responder went off again instantly.
I’m starting to sweat a little now. I rejected that call. I had now been off duty for a good two or three minutes.
The responder went off again instantly.
I rejected the call and closed down the app. That would shut it up, surely?
The responder went off again instantly.
People in the street are starting to look. It’s not a quiet thing, the NHS Volunteer Responder App. It has been borrowed from the Royal Voluntary Service GoodSam scheme for emergency defibrillation, so it sounds like an emergency alarm.
In fact, if you haven’t heard it before, brace your lug holes and listen to this:
There was only one thing for it, I deleted the NHS Volunteer Responder App from my phone.
That did shut it up.
I reloaded the app later on, once I had spoken to my client, cooled down and seen real umpires draw stumps on the test match day. In short, once I had fully recovered my composure.
I dread to think what might happen if the UK Government’s world beating “track and trace” app can go into that sort of overdrive. Perhaps best not to think about it.
Joking apart, that bizarre day was unusually rewarding. Swathes of gratitude from people, many of whom don’t need a lot of help (or rather, they have their own sources of help) but feel much reassured by the periodic calls to know that they have a back up service that will seek them out if they find themselves needing the help. It must be a very vulnerable feeling, to be shielding for several months and needing people to help you. Even if we are mostly just providing some psychological comfort to shielding people, as much as the occasional “errand running” gigs that form part of the deal, I think it is a very worthwhile service.
Plenty of calls for me again the next day, too. So I think this is partly about a build up of demand and a reduction in supply. Anyone out there who hasn’t volunteered yet, simply because you’ve heard there is no demand…that’s not so…
…please volunteer!
