ThreadZoomMash Celebrity Edition, Siddharta by Hermann Hesse In My Case, Plus Lots More Fascinating Contributions, 16 November 2020

Tonight, another of Rohan Candappa’s left-field ideas. Choose one page from any book of your own choosing; explain your choice and read out that page.

I railed against the Desert Island Discs idea a few months ago…

…do I even need to explain that “choose just one page to read” meets a similarly febrile emotional push-back in my mind.

But I quite quickly settled on Hermann Hesse as my choice of author. George Elliot and Hermann Hesse are the only authors about whom I decided, on reading one novel, that I simply must try to read everything this person wrote.

Hesse’s novels are extraordinary and quite exceptional. I commend all of his novels to you. Steppenwolf and The Glass Bead Game are mind-blowing, but possibly not the place to start with Hesse’s work.

My first Hesse read was Demian. I picked up that novel, pretty much by chance, in a remaindered bookshop on the Charing Cross Road in the mid 1980s. Some of the fictional conversations in that book reminded me of conversations I’d enjoyed with Anil Biltoo, the school pal with whom I went to Mauritius in 1979 and through whom I met Fuzz, the subject of my first ThreadMash piece.

Hesse’s evident fascination with Eastern philosophies and my desire to read more about them took me next to Siddharta. There are two parts to the book; I am going to read you the few hundred words that conclude Part One; a point at which Siddharta reaches a spiritual awakening such that he is, in a sense, reborn in Part Two.

I don’t personally believe in reincarnation, but I did feel a shiver down my spine while researching this preamble, when I read Hermann Hesse’s Wikipedia entry. Hesse died on 9 August 1962. That was the day that Anil Biltoo was born.

Anil Biltoo. Click here or the picture for the Project Gutenberg public domain version of Siddhartha in English

The Events Of The Evening

I went first, so (apart from a short introduction by Rohan before I did my bit), this piece is sequenced in running order sequence.

Kay went next. She read The Owl-Critic by James Thomas Fields, reading from a charming anthology she has kept from primary school. Kay might chime in with the details of the anthology, but I’m guessing it is out of print and hard to find. She had peppered the poem with musical notation as a child, which was a charming additional detail.

Flo read Last Of the MetroZoids by Adam Gopnik. It is a very moving piece about the art historian, Kirk Varnedoe, coaching a boys football team while dying of cancer. It is a very moving piece, which Flo read beautifully.

Next up was Jan, who (Rohan suggested) wanted to style herself as Constance DeVereaux this evening…perhaps an in-joke between “spice”. Anyway, Jan read from Little Women by Louisa May Alcott (another book available in the public domain through Project Gutenberg). She read the bit where Jo sacrifices her glorious head of hair to raise money for the family.

Ian Theodorson read a passage from East Of Eden by John Steinbeck (link is to Wikipedia entry, as the book is still in copyright). Ian preambled his reading by explaining some of the biblical references/allusions involved, not least the Cain & Abel story from the Old Testament.

Then a brief half-time discussion. The topic that got the most coverage was about Little Women and books of that kind, specifically whether there is an equivalent literary genre that helps young men to understand their romantic emotions. We concluded that there is seemingly no such genre.

We then had an actual half-time break, but there was no evidence of anyone eating cut up pieces of orange. Nor, mercifully, did Rohan try to motivate us with glib words and phrases such as “momentum”, “play as a unit”, “give it 120%” or “leave it all out there on the Zoom screen”.

There was then a euphemism-fest, using terms such as “recharging my gadget”, when it was clear that people wanted a toilet break.

I used that time as an opportunity to show those who remained my proud collection of decomposing Pooh.

When it comes to decomposing Pooh…if you’ve got it, flaunt it.

Rohan kicked off the second half by reciting the lyric of What A Fool Believes by Michael McDonald & Kenny Loggins. There’s a bit of involuntary threading in there, as Kenny Loggins also famously produced Return To Pooh Corner, including Loggins song House At Pooh Corner. It’s a fabulous lyric which I looked at a year or two ago with a view to giving it the troubadour treatment; I might just about be able to sing it now.

John read a nerve-jangling passage from Touching the Void by Joe Simpson. It is a heart-stopping true story about a pair of mountaineers in the Andes who survived a disaster in almost-impossible circumstances. It was made into a much-lauded documentary film some years after the book came out.

Jill read a passage from The Book Of Human Emotions by Tiffany Watt Smith. She read the piece about amae, a Japanese emotion which is hard to translate into English. “It means something like the pleasure that you get when you’re able to temporarily hand over responsibility for your life to someone else”, to quote Tiffany herself from this rather fascinating interview with her about the book.

Adrian read an hilarious piece from March Of the Lemmings: Brexit In Print & Performance 2016-2019 by Stewart Lee. The passage Adrian read was a sequence of thank you letters to brexity aunts for their brexity Christmas presents. I learnt that we should all have an Anderson shelter for Brexit; who knew?

Terry read a passage from The Big Book: Alcoholics Anonymous: The Story of How More Than One Hundred Men Have Recovered from Alcoholism, explaining after his reading, in no uncertain terms, that this book saved his life.

Geraldine read us three Robert Frost poems. It didn’t occur to me at the time, but it has dawned on me the morning after, that The Road Not Taken, one of Frost’s best known and most debated poems, is a fascinating echo of the East Of Eden “free will” debate regarding the Cain & Abel story from Ian T’s reading. Geraldine read one other poem the title/detail of which has escaped me (she might chime in with the title), plus The Gift Outright, which Frost recited in person at John F Kennedy’s inauguration.

Perhaps they should book Stewart Lee to recite some fitting words for the outgoing president at Joe Biden’s inauguration, if the narcissist-in-chief bothers to show up.

After the event, a few of us stuck around for some further discussion, although it soon descended into weird debates about matters such as the relative merits of Michael Mcdonald & Malcolm MacDonald, two people who are surely very hard to distinguish from one another.

I have had this problem myself in my time. Who hasn’t?

Just one more parting thought, brought to mind by the thought of stories we loved as children and our parents’ influence. I am blessed to still have many recordings of my parents reading to me. I have several still to go through and upload to Ogblog, but one in particular, from when I was five, remains charming and is a complete story. I uploaded it a few years ago and several friends told me that they have played it many times over to their children. Hare And Guy Fawkes by Alison Uttley:

A Virtual Gathering Of People Who Left Alleyn’s School In 1980, 12 November 2020

Blame Rohan Candappa.

Rohan Candappa: “I have another idea…”

Actually this was a very good idea. The face-to-face “40 years on” reunion had to be cancelled this summer, so Rohan figured we should have a “40 years on” virtual reunion through the good offices of Zoom instead.

Of course, back in the day, nobody used the phrase “back in the day”…

…and back then a Zoom was an ice lolly, not a meeting.

I paraphrase Rohan’s remarks in the form of a quote.

37 of us gathered, from a cohort of some 120. That’s about a third of us, which, 40 years on and with some of our cohort no longer with us…is a mighty impressive haul.

People joined from places as far afield as Ontario (Paul Deacon & Rich “The Rock” Davis), New Zealand (The Right Reverend Sir Nigel Godfrey), Phnom Penh (Andrew Sullivan), Australia (Neal Townley), Barcelona (Duncan Foord), Crouch End (Rohan Candappa) and Penge (somebody, surely?).

It seemed like a recipe for chaos, yet somehow the mixture of untrammelled chat and a little bit of structured “go around the virtual room for a memory each” worked surprisingly well.

Some of the people are friends I have seen relatively recently, one way…

…or another

…but many of the people present I had only corresponded with on FaceBook or not at all in the last 40+ years.

The array of memories was varied and fascinating. A lot of stuff about teachers, good, bad and (in some violent cases) especially ugly.

Some observations especially resonated with me and stuck in my mind. Paul Romain illustrated through readings from his first and last school reports that he was a keen scout at first, but by the end at least metaphorically semi-detached from the school…if not detached and several acres from the metaphorical school. That resonated with my experience.

It also brought back to me my lingering grudge against my late mum for throwing out my old school reports (and indeed all my juvenilia from that period apart from my diaries) on the spurious grounds that “no-one would ever want to look at that sort of old rubbish again”. When I challenged this assumption, by letting mum know that I was REALLY REALLY upset that she had done this, she said, “how was I supposed to know that you cared for that stuff?”. To which my simple answer was, “if you had asked me BEFORE you threw my things away, you’d have known.” No, I’m still not over it.

“Renée is an enthusiastic, diligent lass, but she sometimes allows her natural exuberance to mar her judgement”

I think it was Jerry Moore who held up some editions of Scriblerus (the Alleyn’s School magazine), threatening to scan and circulate some elements of them. I do hope he does that. David Wellbrook mentioned his first toe-dip into performing Shakespeare and the rather damning review Chris Chivers gave of his performance.

That all brought back to my mind my own somewhat involuntary performance in Twelfth Night, I think the year after David Wellbrook’s debut. I remember Mr Chivers’ Scriblerus review of my performance as Antonio; in particular I recall pawing over it on a train with my friend Jilly Black, trying to work out whether he was praising me or damning me with faint praise. I suspect the latter, but I would love to see the review again now that I am older and…well, just older.

I have to be honest about this; I really was not in the mood for a reunion come 19:30 on 12 November. I had received some horrible news just a couple of hours before the event; the sudden and totally unexpected death of a friend, Mike Smith:

Indeed I considered sending my apologies to the virtual reunion and spending the evening wallowing instead. But I thought better of doing that and Janie encouraged me to give the virtual meeting a go…I could always switch off the Zoom early if I really didn’t feel up to the gathering…

…anyway, I’m so glad I did join the group, even if I wasn’t entirely myself throughout the evening. It was great to see everyone and I learn that there is every chance that many of us will be doing it again.

I guess I need to dig out those diaries again and see what else I can find!

A Personal Tribute To Professor Mike Smith, 12 November 2020

Janie and I were shocked and deeply saddened to learn that Mike Smith had died suddenly, on the morning of 12 November 2020.

I have known Mike since early 1995, when I went to visit him (and Marianna) at Keele University, at the behest of Michael Mainelli, in the very early days of our business, The Z/Yen Group. I have written up the very first 1995 visit – click here and below:

Michael, who had already known and worked on and off with Mike Smith for 16 years by then, was aware that Mike was possibly looking for a change and might be the answer to my skills shortages, especially when advising civil society organisations on matters information systems and/or informatics.

We dipped our metaphorical toes in the working together water in the summer of 1995. Then, in 1996, Mike moved down to London, taking an employment contract with Z/Yen for “most-of-a-post”, while retaining an element of academic interest through a part-time professorship at QMW (now Queen Mary University of London).

Mike was a terrific mentor and an exceptionally brilliant systems architect. Advisory work was less his forte. But through the triumphs and difficulties we enjoyed and endured together during those years, the important thing is that we had tremendous respect for each other, forming a firm and enduring friendship.

Mike also remained an associate and close friend of Z/Yen after moving on to form Medix, which at that time was a research business for the health sector based around some of Mike’s ingenious software. Mike retained the rights to the core of his research systems and latterly Z/Yen started to use them and worked with Mike again on various projects.

It was while Mike and I were working together on a project at Moorfields in 2014 that he sprung upon me the idea that I should learn to play a musical instrument for relaxation. He recommended the baritone ukulele. Then, one day, when we were meeting a senior Moorfields medic, Mike turned up with an instrument and presented it to me at the start of the meeting.

Janie and I were about to go off to Oman for a short break; Mike insisted that I take the instrument with me, despite my concerns about travelling with a loan instrument.

That was me up and running…or do I mean “up and strumming”? I know Mike was thrilled that I took to the instrument with such gusto.

Indeed, the last time we saw Mike was at the start of this ill-fated year, 2020, when Janie and I went over to Mike & Marianna’s place to have dinner with them and the kids. Naturally it was also a musical session.

Janie and I were due to reciprocate the hospitality; we had a date in the diary for April, but of course lockdown put paid to that and we didn’t get to reschedule during this crazy on-off year, which is such a shame. But Janie and I are both grateful that our last memory of being with Mike is such a happy one.

Trying To Rectify Dire Customer Service: It’s A Gas Gas Gas, 2 November 2020


SASOL, CC BY-SA 3.0, via Wikimedia Commons

Your call is important to us. Please stay on the line.

AN OPEN LETTER TO THE BRITISH GAS CUSTOMER RELATIONS TEAM

2 NOVEMBER 2020

Thank you for your response to my complaint last month.

For the benefit of new readers, I complained about shortcomings in the establishment of a joint electricity and gas account which required me to spend 10 to 15 minutes unsuccessfully and eventually 45 minutes successfully waiting for my phone call to be answered.  I would not have needed to phone British Gas at all, but for shortcomings in the on-line service which allowed me access to the electricity account but required me to phone to initiate the gas one.

I asked you not to blame the Covid pandemic for these shortcomings, but you spent some 35% of the words in the substantive part of your response doing just that.  I did not complain about the delay in commencing the gas service, as I am aware that you were one of two suppliers involved. But you spent some 30% of the words in your substantive response implying that Opus might be to blame.  (The previous supplier was Octopus). 

To be clear, only British Gas is to blame for:

  • the fact that the on-line system worked for the electricity account on commencement but not for the gas account;
  • providing no means for me to initiate on-line activity for that gas account – there was simply a clear message on the screen telling me to call a particular phone number;
  • such dire staffing on that phone line, I waited an hour before speaking with someone.

The reason I didn’t want you to blame Covid is because I KNOW that British Gas can staff telephone lines adequately at the moment. The sales team responded to my calls very rapidly. British Gas has chosen not to staff adequately the customer services phone.  I strongly suspect that the dire service level I experienced is regular fare for your poorer and more vulnerable customers, who might lack the literacy or IT skills to use the on-line systems and webchats (if/when available, which in my case, you realise, they were not).

You end the substantive part of your response with a delicious question:

In terms of complaint resolution, other than apologies, could I ask what are you requesting?

I find this question hard to answer. Perhaps some of my friends and contacts have ideas, which is one of the reasons I am publishing this letter openly.  If I get any great ideas from my personal network, I shall pass them on to you.

But I suspect that your question is a veiled way of asking “how much compensation do you need to go away and not come back?”  I shall leave the answer to that question to you.  I spent an unnecessary hour just waiting for you to answer the phone and I have spent a further 90 minutes or so actually getting my problem resolved and writing to you. 

At minimum wages levels that equates to £21.80.  At my commercial charge out rate it equates to £1,000.  Somewhere between those two figures feels right to me.

Whatever you decide to provide as compensation to Buffalo Woodfield Limited, I pledge personally to donate that sum to FoodCycle, the charity which my wife and I are supporting through the pandemic by doing food drops to the needy.  My friends and contacts will eagerly await the donation figure.

I genuinely want British Gas as a supplier to look after poorer and more vulnerable customers properly. You are a large organisation which can make bigger and bolder choices than small companies like mine and individuals like me.  Currently, in the matter of customer service, you are making bad customer care choices.  Do better.   

With best wishes

Ian Harris, Director, Buffalo Woodfield Limited. Complaint Reference number: 5022907658. 

Postscript

Seventy minutes after sending the above complaint (and posting it on Facebook & Ogblog) I received correspondence offering £200 as a goodwill gesture.

For aficionados only, the full chain of correspondence (including my acceptance of the offer with some further entreaties for British Gas to look after its vulnerable customers better) is attached as a pdf here.

…and for lovers of Facebook chat about such matters, here is my Facebook posting of the above repleast with comments from friends and family.